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RESERVATIONS
Reservations may be booked online via Accent Limousine’s
(Reservation Page) 24 hours a day, 7
days a week and 365 days a year. Our reservationists are
available by phone 7 days a week; 8am
to 9pm. Call us Toll Free (800) 696-5466 or if you are
local or calling internationally call us at
(508) 473-2662.
CHANGES TO RESERVATIONS
Changes are made by calling our office and speaking with
a reservationist. Once you confirm the
original reservation you will be asked to provide the
updated details for your reservation. If you
are changing on short notice we will do our best to
accommodate your request. If we are unable to
accommodate your request due to availability you can
keep the original reservation or cancel the
reservation.
CANCELLATION POLICY
You can cancel your reservation at any time. Please call
our office as soon as possible to avoid any
fees. Any reservation canceled within a three (3) hour
period of the scheduled pick-up time will
be subject to a full charge for the quoted price
including Base Rate, Driver Gratuity and any
accumulated expenses. Any reservation for our limousine
or mini-bus that is cancelled within a
twenty-four (24) hour period of the scheduled pick-up
time will be subject to a full charge of the
hourly rate for the required minimum hours that was
agreed upon at the time of booking less the
deposit. Exceptions are only made due to Extreme Weather
conditions resulting in flight
cancellations or the inability to traverse the roads.
DEPOSITS
The following services require a non-refundable deposit
at time of booking: Proms, Night on the
Town, Concerts, Weddings or Special Events in our
limousines or mini-coach. Six and Ten-
Passenger Limousines require a $100 deposit and our
Executive mini-coach requires a $150
deposit. Exceptions are only made due to Extreme Weather
conditions that result in the inability
to traverse the roads.
AIRPORT ARRIVALS
We constantly monitor the flight arrival information
that you provide to us. Please call our office
as soon as possible if there is a change in your flight
information. We will meet you upon arrival,
just look for our chauffeurs holding an “Accent” sign
with your last name. In addition all our cars
have “Accent” vanity plates and our chauffeurs are in
Black Uniforms to make us easy to find.
Boston Logan Airport: Our vehicles are restricted to
waiting in a security zone until ten (10)
minutes after your flight lands and only ten (10)
minutes at the terminal to meet and load you
into the vehicle. You should call our office when you
are ready to meet your driver and we will
dispatch the car to the terminal to meet you.
- Terminal A: Meet your chauffeur outside the Terminal on
the Ground (Baggage) Level in the limousine parking area which is straight across two (2)
lanes of traffic.
- Terminal B: Meet your chauffeur outside the Terminal on
the 2nd Floor (up one level from Baggage Claim) at Curb-side by
the area marked for Limousine Pick-up.
- Terminal C: Meet your chauffeur outside the Terminal on
the 2nd Floor (up one level from Baggage Claim) by crossing
three (3) lanes of traffic to the limousine Pick-up
area.
- Terminal E: Meet your chauffeur outside the Terminal on
the Ground (Baggage) Level in the
limousine parking area which is straight across two (2) lanes
of traffic then to the left.
Providence TFG Airport: We will meet you upon arrival
inside the Terminal on the Ground
level near baggage claim. Our chauffeurs are ready to
assist with your every need.
WAITING TIME CHARGES
Airport: There will be no charge for waiting time
if you meet the driver within the first 45 minutes after the touchdown of all domestic
flights or within the first 75 minutes after
touchdown of all international flights. Once the grace period has past,
waiting time will be charged by the vehicles hourly
rate, rounding up, in half-hour increments starting from the actual landing time.
Non-Airport: There will be no charge for waiting time
if you meet the driver within the first 15 minutes. Once 15 minutes have past,
waiting time will be charged by the vehicles hourly
rate, rounding up, in half-hour increments starting from the scheduled pickup time.
NO SHOW POLICY
Airport: If you fail to show up at the scheduled pickup
time and/or location for the arriving fight
information you provided to us and there has not been
any contact with Accent Limousine after
60 minutes for domestic flights or 90 minutes for
international flights you will be considered a
“No Show” and billed the full fee including the base
rate, driver gratuity and any accumulated
expenses. If you can't locate your vehicle DO NOT LEAVE!
Call our office and we will locate your
driver and assist you in locating your reserved car.
Non-airport: If you fail to show up at the scheduled
pickup time and/or location, you will be
billed a full charge for the quoted price including base
rate, driver gratuity and any accumulated
expenses. If you can't locate your vehicle DO NOT LEAVE!
Call our office and we will locate your
driver and assist you in locating your reserved car.
GUARANTEE
Our service is backed by a satisfaction guarantee.
Should you be dissatisfied please call us. We will
do our best to resolve any issues to your satisfaction.
DAMAGE
Customers will be held liable for any damage that they
cause to our vehicle including a $100
carpet cleaning fee in some extreme cases.
LIABILITY
Accent Limousine is not responsible for passengers expenses
in the event of a mechanial failure.
Accent Limousine is not responsible for items left in
our vehicles. We ask you to please check the
vehicle before you leave the vehicle. If something is
found it is entered into out Lost & Found box
in our secure office until it is claimed.
Privacy Policy
Accent Limousine Service respects individual privacy and
is committed to protecting and insuring that your
personal information is handled in a safe and
responsible manner. The following describes the type of
information
we collect when you visit our site and how we use that
information.
WHAT INFORMATION DO WE COLLECT?
In order to use certain services we provide on our site,
you will need to register with us. When you register, we
will
gather such information as you name, phone numbers,
mailing and email address. If you make a reservation, we
will also ask you for your credit card information to
process payment. This information will not be used for
any other
purpose than processing and/or referencing your
reservation and will not be shared with anyone outside
of Accent
Limousine Service.
WHAT WE DO WITH INFORMATION WE COLLECT
Personal data is collected to facilitate the online
booking process as well as to ensure efficient processes
each
time a customer logs on. Information such as name,
addresses, phone numbers, email address, and credit card
data are stored so that you will not have to re-enter
the data again.
We do not sell, rent or disclose any of your personal
identifying information to third parties.
SECURITY OF YOUR PERSONAL INFORMATION
Accent Limousine Service secures your personal
information from unauthorized access, use or disclosure.
Your
information is secured on computer servers in a
controlled, secured environment, protected from any
unauthorized
access or use. When personal information (such as a
credit card number) is transmitted, it is protected
through the
use of encryption, such as a Secure Socket Layer (SSL)
protocol.
CHANGES TO THIS POLICY
Accent Limousine Service is always improving and
updating our website. As a result, our policies will
continue to
evolve. As we implement new technology and provide new
services, we will update our Privacy Policy. We
encourage you to refer to this page on an ongoing basis
for our most current policy and practices.
CONTACT INFORMATION
Accent Limousine Service welcomes your comments
regarding this Statement of Privacy. If you feel that we
are
not abiding by this policy, contact us immediately via
telephone at (800) 696-5466 or via email at
accent@accentlimo.com |
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